As culture advances, everything changes. Think about it: fashion, food, music, medical practices—the list goes on. As a veterinary practice, it’s important to be able to integrate some of these forms of change into your day-to-day life. Modernizing and improving can definitely get pricey, with things like new cutting-edge medicine to high-tech operating tables, but it’s important to remember that the majority of clients never walk past the front rooms of the reception and consultation rooms.
There are so many different cost-effective ways to modernize and improve your veterinary clinic that can make your practice more appealing to clients. Here are five quick and easy ways to do so.
#1: Create Interactive and Communicative Platforms
Whether it’s through an app or an email subscription chain, being able to send updates of clinical cases can appeal to a large audience. Giving people the opportunity to easily access health information at the push of a button is quick and effective; that’s what people want.
#2: TVs That Project Pictures and Play Music
It’s no secret—people love showing off their pets! TVs are a great way to have a carousel of quality images that people in the waiting room can look at. You could also have animal documentaries playing so people can learn about animals while waiting. Lastly, TVs typically have settings where you are able to play music. Having this feature can certainly create a warm and inviting atmosphere!
#3: A Feature Wall is a Great Way to Spice up a Blank Wall
To spruce up blank walls, maybe throw up some pictures of the cute animals that come through your clinic—after all, your clients are animal lovers! This a great, low-effort way to add some interior decor and make an emotional connection with your clients.
#4: Keep a Coffee Station for Clients to Enjoy
While not all people are coffee lovers, it would be nice to still offer coffee, tea, hot chocolate, or even just water that clients can sip on while waiting for the vet or their pet to come out from the back. Having something comforting always makes any experience better.
#5: Encourage All Your Vets to Call for Medical Follow-Ups
We heavily encourage all your veterinarians to make time in their schedules to call patients regarding follow-ups. Perhaps you performed surgery on a cat or diagnosed a dog with cancer last week—call their owner to check on them. By going the extra mile, you can ensure customer retention.
There’s No Need to Break the Bank!
Remember that sometimes the smallest changes can make the biggest difference! By integrating these five forms of modernization and improvement into your practice, we’re sure you’ll see success. If you’re curious about more ways to keep up with the latest veterinary technology, contact us today.
